THE MINISTRY OF EDUCATION AND SCIENCE OF UKRAINE
Ternopil Ivan Pul'uj National University or college
The Section of
Economical theory
COURSE WORK
on program " Economics of Organization Enterprise”
on the matter: " The advance of quality and competitiveness of merchandise
Performed simply by student of the group IBM-21
Inyamah Nnanna
Credit book number MO 08-028
Supervisor: Helper professor
Marynenko N. Iu.
Ternopil 2010
Contents
Intro.................................................................................................. 4 Acknowledgement....................................................................................... 5
Phase 1: Top quality and Competition as a key point of a firm's development. 1 . 1Improvement of quality and competitiveness.............................. 6th 1 . 1 . 1Leadership....................................................................................... 6 1 . 1 . 2Strategic planning............................................................................. 6 1 . 1 . 3Information...................................................................................... 7 1 ) 1 . 4Human resource............................................................................... six 1 . 1 ) 5The customer.................................................................................... 7 1 . 1 . 6The supplier...................................................................................... almost eight 1 . 1 ) 7Manufacturing procedure..................................................................... 8 1 ) 1 . 8Impact on culture.............................................................................. 8 1 . 1 . 9Businesses result............................................................................... 8 1 . installment payments on your Quality and quality calculating techniques................................... being unfaithful 1 . 2 . 1ISO 9000.......................................................................................... 10 1 . 2 . 2Quality management devices.......................................................... 13 1 . 2 . 3Total quality management................................................................ 13 1 . 2 . 4Design of try things out....................................................................... 13 1 ) 2 . 5Controlled experiment upon scurvy..................................................... 13 1 . installment payments on your 6Continuous improvement policy...................................................... 16 1 . installment payments on your 7Six sigma......................................................................................... 14 1 ) 2 . 8Statistical process control............................................................... 16 1 . 2 . 9Quality circle................................................................................... seventeen 1 . installment payments on your 10Requirements analysis..................................................................... 17 1 . 2 . 11Verification and Approval.............................................................. 18 1 . 2 . 12Zero defects..................................................................................... 18 1 . thirty seven tools to get checking quality........................................................... 19 1 . 3. 1Cause and impact or Ishikawa diagram............................................. 19 1 . several. 2The examine chart................................................................................ 20 1 . a few. 3The control chart.............................................................................. 22 1 . a few. 4The Histogram................................................................................. 23 1 ) 3. 5The Pareto graph and or chart............................................................................... 24 1 ) 3. 6The Scatter diagram......................................................................... 25 1 . 3. 7The Stratification(Run graph or Circulation chart).................................... 21 1 . 4Competitiveness............................................................................. 26 1 . 4. 1Firms...
